We’ve done our job when clients are able to do theirs.
TDB is proud to partner with government agencies as they serve our communities and our nation. Together, we deliver high-quality, mission-driven services that are citizen-focused.
Department of Veterans Affairs—Veterans Healthcare Administration
TDB partners with the Veterans Health Administration (VHA) to provide Customer Service Representatives (CSRs) and call center services for six call center locations throughout the nation. TDB-trained CSRs assist VHA beneficiaries with program eligibility reviews, appointment scheduling, and outbound reminder calls. As the VHA’s program needs changed, TDB has been able to provide flexible coverage schedules that better serve the program’s beneficiaries—our nation’s veterans.
Department of Veterans Affairs—Health Administration Center at Denver, Colorado
This multi-year contract required TDB to develop eLearning Platforms and Online Desk Procedures for use by over 400 VA employees working with the CHAMPVA program and the Non-VA Medical Care Program Office (NNPO). Our TDB Content Specialists and eLearning Developers standardized over 600 desk procedures and converted them to online training modules so that employees could be trained more easily and efficiently than before.
Louisiana Army and Air National Guard—State of Louisiana
TDB personnel provide construction and facilities management support services including project management, preventative maintenance scheduling and emergency repair services to facilities and infrastructure for the State of Louisiana and the Louisiana Army National Guard (LA AANG). TDB delivered budget analysts, project managers, facility and property specialists to work at 5 different sites throughout the state and support the LA AANG’s Construction and Facilities Management Office.
Department of the Interior—National Business Center and Aviation Management at multiple sites
TDB assisted the Department of the Interior by providing personnel to deliver technical and administrative services at sites in Boise, Phoenix, Atlanta, Anchorage and Antarctica. At every site, our personnel utilized their specialized skills in information technology, finance and business analysis to deliver vital services to both the National Business Center and the Aviation Management Division.
General Services Administration at Kansas City, Missouri
TDB has provided financial support services to GSA Region 6’s Financial and Payroll Services Division (BCE). This multi-year contract provides Accounting Clerks and Scanning Technicians to support the expansion of the BCE’s Child Care Subsidy Program, which serves over 9,000 Army families.
Department of Homeland Security at Lee’s Summit, Missouri
TDB helped U.S. Citizenship and Immigration Services and Customs and Border Protection divisions to process a backlog of over 100,000 Freedom of Information Act and Privacy Act cases. During contract service, our TDB support personnel delivered a notable 98% first-time processing acceptable quality level. TDB contracted with the Department of Homeland Security to deliver a production-based, fixed-pricing approach on this project—making it simpler and more accurate to estimate project costs.
Department of Veterans Affairs—Office of the Secretary of Defense at Washington, DC
TDB provides the Office of the Secretary of Defense with reporting and transcription services for EEOC hearings and depositions across the country. The transcription turnaround for this varies from next day turnaround to a 10-day turnaround. TDB has been able to react to the Washington office’s requirements in a timely manner and deliver accurate transcripts within the required timeframe.