Creative solutions for your customer service needs.
No matter your project size, TDB offers creative contact center management, technology, customer service, data analysis, and performance-based solutions to your inbound and outbound call center needs. Whether you want a 2-person help desk at your office or a 2,000 member customer service staff housed at TDB’s facilities, our knowledgeable team will handle staffing and operation of your call center project from start to finish. All TDB contact centers include:
- The latest call center systems and telephone technology
- Training tailored to your service needs
- Customized quality control plans to track quality individually and collectively
- Metrics reporting to track program production and service levels